What to do if you’re dissatisfied
We hope that you will be satisfied with the efficiency and effectiveness with which we deal with your case.
We are a firm, which tries to give a personal service to our clients. In the event that you are dissatisfied with any aspect of our service, which includes a complaint about our firm’s bill, please mention it at once to the fee earner concerned.
You may also have a right to object to the bill by applying to the Court for an assessment of the bill under Part 3 of the Solicitors Act 1974, however if all or part of the bill remains unpaid the firm may be entitled to charge interest and we will of course notify you of this under separate cover should this apply in your case.
If difficulties remain, please contact the Complaint’s manager, Mr Abid Hussain who will do his best to resolve your problem and will in any event write to you formally, within 7 days to acknowledge the complaint.
If it is Mr Abid Hussain who is dealing with your case then any complaint should be directed to Mr Basharat Hussain.
Our firm has a complaints procedure, a copy of which is available on request. Our firm’s aims to deal with any written complaint that is made by a partner of this firm, and that your complaint will receive an initial written response within 21 days.
At the conclusion of our firm’s complaint process, if you are not satisfied with our handing of the complaint you can complain to the Legal Ombudsman. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
You can contact the Legal Ombudsman on:
Phone: 0300 555 0333
Email: [email protected]
Address: PO Box 6806, Wolverhampton, WV1 9WJ
We hope that you will find these details helpful and we will be more than happy to assist you if there is any further information that you require.