What to do if you’re dissatisfied
We hope that you will be satisfied with the efficiency and effectiveness with which we deal with your case.
We are a firm, which tries to give a personal service to our clients. In the event that you are dissatisfied with any aspect of our service, which includes a complaint about our firm’s bill, please mention it at once to the fee earner concerned.
You may also have a right to object to the bill by applying to the Court for an assessment of the bill under Part 3 of the Solicitors Act 1974, however if all or part of the bill remains unpaid the firm may be entitled to charge interest and we will of course notify you of this under separate cover should this apply in your case.
If difficulties remain, please contact the Complaint’s manager, Mr Abid Hussain who will do his best to resolve your problem and will in any event write to you formally, within 7 days to acknowledge the complaint.
If it is Mr Abid Hussain who is dealing with your case then any complaint should be directed to Mr Basharat Hussain.
Our firm has a complaints procedure, a copy of which is available on request. Our firm’s aims to deal with any written complaint that is made by a partner of this firm, and that your complaint will receive an initial written response within 21 days.
We have a maximum of eight weeks from receipt of a complaint in which to attempt to resolve it. If you do not receive a final response from us within that time or having received a final response remain unhappy and do not believe we have resolved the complaint, then you may refer your complaint to the Legal Ombudsman.
You can contact the Legal Ombudsman on:
Phone: 0300 555 0333
Email: [email protected]
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Alternative Dispute Resolution (ADR)
Alternative complaints bodies, such as ProMediate UK Ltd (www.promediate.co.uk) exist and are competent to deal with complaints about legal services should both you and this firm wish to use such a scheme. We do not agree to use the scheme operated by ProMediate UK Ltd as we believe the Legal Ombudsman is better equipped to resolve complaints against legal firms.
Solicitors Regulation Authority (SRA)
Should your complaint relate to anything other than poor service, i.e., should you not be happy with a solicitor’s behaviour, you can report the solicitor or firm to the Solicitors Regulation Authority on
We hope that you will find these details helpful and we will be more than happy to assist you if there is any further information that you require.